Expert-led sessions
Clear explanations from industry experts, with live demonstrations.
AI EngineeringLive Instructor-Led
Aligned to Microsoft CertificationMicrosoft 365 Certified: Copilot and Agent Administration Fundamentals (AB-900)
Learn to administer Microsoft 365 Copilot and agents: understand core services, secure identities and data, manage licences, monitor adoption and apply governance across your organisation.
Live, instructor-led sessions — learn directly with an expert, ask questions and apply concepts in real time.
10 modulesCopilot admin basicsManage AI agent access
Course overview
Build the foundations to administer and secure Microsoft 365 AI
Prepare to support an AI-enabled Microsoft 365 environment
Introducing Copilot and agents brings new responsibilities for IT teams: understanding who can access information, how services are configured and which controls protect organisational data. This one-day course gives aspiring administrators and entry-level IT professionals a foundation in the Microsoft 365 services and administrative concepts needed to support AI adoption.
Understand the services behind Copilot
Explore how Exchange Online, SharePoint and Teams organise mail, files and collaboration, and how users, groups, roles and licences affect access. Become familiar with the Microsoft 365, Exchange, SharePoint and Teams admin centres, then consider the identity and security principles that underpin trustworthy access, including Microsoft Entra ID, multifactor authentication, conditional access and Zero Trust.
Protect organisational information
Copilot works with information users are permitted to access. Discover why permissions, oversharing and Microsoft Graph matter when assessing AI readiness. Explore Microsoft Purview capabilities for sensitivity labels, retention, data loss prevention, eDiscovery and AI data security posture management. Learn to recognise risks and identify the administrative tools used to investigate them.
Manage Copilot and agents responsibly
Compare Copilot and agents, explore licensing and pay-as-you-go considerations, and review the basics of enabling features, monitoring usage and governing prompts. Understand agent access, approval and lifecycle monitoring through Microsoft 365 and Power Platform administration. The emphasis is on basic tasks, not building complex custom AI systems.
Effective AI administration begins with understanding who can access what, how information is protected and how agents are governed.
— AIWorkVerse
What you'll learn
Practical capabilities you can apply at work
✓Core services: Identify Microsoft 365 users, groups and service objects.
✓Identity: Explain Entra ID, MFA, conditional access and secure sign-in.
✓Security: Recognise Zero Trust, Defender XDR and auditing controls.
✓Data governance: Identify Purview labels, DLP, retention and eDiscovery.
✓Oversharing: Recognise SharePoint access risks and governance reports.
✓Copilot controls: Compare licences, billing and feature availability.
✓Adoption: Identify usage reporting and prompt governance options.
✓Agent admin: Explain agent access, approval and lifecycle monitoring.
What the training day looks like
A focused, engaging and practical learning experience
Real-world examples
Practical business scenarios to illustrate key concepts and applications.
Group discussions
Peer learning and shared ideas to deepen understanding.
Exam preparation
Key takeaways and next steps to help you prepare for the exam.
Curriculum
10 modules. Copilot and Agent Administration Fundamentals
1Identify the core objects of Microsoft 365 services
2Understand the Microsoft 365 security principles
3Identify the core security features of Microsoft 365 services
4Understand Microsoft Purview
5Understand data security implications of Copilot
6Identify data protection and governance risks for Microsoft 365 and Copilot
7Identify and monitor oversharing in SharePoint in Microsoft 365
8Understand features and capabilities of Copilot and agents
9Perform basic administrative tasks for Copilot
10Perform basic administrative tasks for agents
Who this is for
Designed for enterprise leaders and practitioners
Aspiring Microsoft 365 AdministratorsEntry-Level IT Support ProfessionalsJunior Microsoft 365 AdministratorsIT Service Desk AnalystsMicrosoft 365 Functional ConsultantsCopilot Administration Support StaffIT Professionals Supporting AI AdoptionApplication Architects and Technical LeadsIT & Digital Leaders
Certification
Earn your Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (AB-900)
Microsoft Certifications are subject to passing the related exam.
Please read the exam guide carefully. Your instructor also will help you with exam related queries.
Exam Fees is included as part of this training.
Instructor
Meet your instructor
Rajiv Goel
AI Transformation Leader and Microsoft Certified Trainer (MCT)
AI transformation and enterprise technology leader with extensive experience in AI adoption, business operations, change management and professional training.
22+ yearsExperience
100+Learners trained
FAQs
Common questions
Is AB-900 suitable for someone new to Microsoft 365 administration?
Yes. It introduces core services and administrative concepts without requiring prior hands-on administration experience.
What Microsoft 365 knowledge should I have before this course?
Basic familiarity with Microsoft 365, user accounts and common collaboration services will help you follow the content.
Will I learn how identity and security protect Copilot access?
Yes. The syllabus covers Entra ID, authentication, conditional access, Zero Trust and relevant security controls.
Does the course cover Microsoft Purview and data oversharing?
Yes. It introduces sensitivity labels, DLP, retention, risk monitoring and SharePoint data access governance.
Will I learn to administer Copilot licences and AI agents?
You will explore licensing, usage reports, prompts, agent access, approval and monitoring at a foundational level.
Do I need coding skills or access to a Microsoft 365 tenant?
Coding is not required. A tenant can support extra practice, but access or labs are not included unless confirmed.
Is the Microsoft certification exam included?
The exam voucher is included only if your selected AIWorkVerse package explicitly states that it is included. Otherwise, you must book and pay for the official exam separately.
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