Last updated: 2 September 2026

AIWorkVerse respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, register for a course or workshop, purchase a product or service, subscribe to our communications, or otherwise interact with us.

1. Who We Are

AIWorkVerse is operated by AIWorkVerse Limited (“AIWorkVerse”, “we”, “us” or “our”).

For the purposes of UK data protection law, AIWorkVerse Limited is the data controller responsible for your personal data.

Company name: AIWorkVerse Limited
Trading name: AIWorkVerse
Company number: 15970020
Registered office: London, UK
Website: https://aiworkverse.com
Privacy enquiries: support@aiworkverse.com

If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

2. Information We Collect

Depending on how you interact with AIWorkVerse, we may collect the following types of personal information.

Identity and contact information

This may include:

• your name;
• email address;
• telephone number;
• country or location;
• company or organisation;
• job title or professional role; and
• billing or business address.

Account and registration information

If you create an account, enrol in a course or register for a workshop, we may collect:

• login and account information;
• course or workshop registrations;
• attendance information;
• learning progress;
• assessment or certification information; and
• your communications with our trainers or support team.

Transaction and payment information

When you purchase a course, workshop, digital product or other service, we may collect:

• products or services purchased;
• transaction amount;
• billing information;
• payment status;
• invoice information; and
• transaction identifiers.

Payments may be processed by third-party payment providers. We generally do not receive or store your complete payment-card details.

Communications

We may collect information that you provide when you:

• complete a contact form;
• send us an email;
• communicate with us through WhatsApp or another messaging service;
• use website chat;
• book a consultation or call;
• respond to a survey;
• contact customer support; or
• communicate with us through social media.

Marketing information

We may collect:

• your newsletter or marketing preferences;
• records of your consent;
• email engagement information where permitted;
• event or course interests; and
• information about how you engage with our communications.

Technical and website usage information

When you use our website, we may automatically collect certain information such as:

• IP address;
• browser type;
• device type;
• operating system;
• referring website;
• pages viewed;
• approximate location based on IP address;
• date and time of visits;
• website interactions; and
• cookie or similar technology identifiers.

For more information, see the Cookies and Similar Technologies section below.

3. How We Collect Your Information

We collect personal information:

Directly from you, for example when you register, purchase a course, complete a form, subscribe to our mailing list, contact us or attend one of our events.

Automatically, when you interact with our website using cookies and similar technologies.

From third parties, where appropriate, such as:

• payment service providers;
• course and learning platforms;
• event or webinar platforms;
• analytics providers;
• advertising platforms;
• social media platforms;
• business partners; and
• organisations purchasing training or services on your behalf.

Where we receive personal data from another organisation, we will use it only where we have a lawful basis to do so.

4. How We Use Your Personal Information

We may use your personal information to:

Provide our products and services

This includes:

• processing course and workshop registrations;
• managing your account;
• delivering live or online training;
• providing course materials;
• sending joining instructions;
• managing attendance;
• issuing certificates where applicable;
• providing consulting or advisory services;
• providing customer support; and
• fulfilling purchases.

Our lawful basis will usually be performance of a contract or taking steps at your request before entering into a contract.

Process payments and maintain financial records

We use relevant information to:

• process orders;
• manage payments;
• issue invoices;
• manage refunds; and
• maintain legally required financial and accounting records.

Our lawful basis may be performance of a contract and/or compliance with a legal obligation.

Respond to enquiries

We use information you provide to respond to questions, consultation requests, course enquiries, corporate training enquiries and customer-support requests.

Depending on the circumstances, our lawful basis may be performance of a contract, taking steps before entering into a contract, or our legitimate interests in operating and growing our business.

Improve AIWorkVerse

We may analyse website usage, customer feedback, course participation and service performance to improve:

• our website;
• courses;
• workshops;
• training materials;
• customer experience; and
• products and services.

Our lawful basis is generally our legitimate interests in improving and developing our business and services.

Communicate with you about our services

We may send service-related communications such as:

• booking confirmations;
• payment confirmations;
• joining instructions;
• course reminders;
• schedule changes;
• account notifications;
• certificate information; and
• important service announcements.

These are normally required to perform our contract with you and are not promotional marketing communications.

Marketing

Where permitted by law, we may contact you about:

• new courses;
• workshops;
• webinars;
• events;
• offers;
• AI resources;
• training programmes; and
• other AIWorkVerse services that may be relevant to you.

Where consent is required, we will obtain your consent before sending marketing communications.

In other circumstances permitted by applicable law, we may rely on legitimate interests to communicate relevant services to existing customers or business contacts.

You may opt out of marketing communications at any time by clicking the unsubscribe link in an email or contacting us at support@aiworkverse.com.

Opting out of marketing will not prevent us from sending you transactional or service-related communications.

Protect our website and business

We may use personal data to:

• prevent fraud;
• detect security incidents;
• protect accounts;
• investigate misuse;
• enforce our terms and conditions; and
• establish, exercise or defend legal claims.

Our lawful basis is generally our legitimate interests in protecting AIWorkVerse, our customers and our systems, and where appropriate compliance with legal obligations.

5. Our Lawful Bases for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases:

Contract – where processing is necessary to provide a product or service you have requested.

Legal obligation – where we are required to process information to comply with applicable law.

Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

Consent – where you have freely given us permission to process your information for a particular purpose.

Where we rely on consent, you may withdraw your consent at any time.

6. Courses, Workshops and Online Learning

When you register for an AIWorkVerse course, workshop, webinar or other learning programme, we may use your information to:

• confirm your registration;
• provide access to learning materials;
• provide virtual meeting links;
• track attendance;
• communicate programme information;
• provide assessments where applicable;
• issue certificates;
• answer questions; and
• maintain an appropriate record of your participation.

Live training may be delivered using third-party video-conferencing or learning platforms. Those providers may process personal information in accordance with their own privacy policies.

Where sessions are recorded, participants will be informed where appropriate before recording takes place.

7. Corporate Training

Where your employer or another organisation purchases training on your behalf, we may receive information about you from that organisation, such as your:

• name;
• work email address;
• job title;
• department;
• course allocation; and
• attendance information.

We may provide the purchasing organisation with appropriate information about attendance, completion or certification where this forms part of the service being provided.

We will not normally disclose unrelated information about your activities to your employer or sponsoring organisation.

8. Email Marketing and Newsletters

If you subscribe to a newsletter, download gated content or request certain resources, we may ask for information such as your name and email address.

We may use an email-marketing service provider to manage subscriptions and send communications.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

We may retain limited information, such as your email address on a suppression list, to ensure that we respect your request not to receive future marketing.

9. Payments

Payments for AIWorkVerse products and services may be processed by external payment providers such as Stripe.

These providers may collect payment-card, bank-account or transaction information directly from you.

AIWorkVerse does not normally store your complete card number, CVV or online-banking credentials.

Your payment provider’s own privacy notice will explain how it handles your information.

10. Cookies and Similar Technologies

AIWorkVerse may use cookies and similar technologies to:

• make the website function correctly;
• remember user preferences;
• maintain shopping-cart and account sessions;
• improve website security;
• understand how visitors use our website;
• measure website performance; and
• support advertising or marketing where applicable.

Some cookies are strictly necessary for the website to operate.

Where required by law, we will not place non-essential analytics, advertising or similar cookies on your device until you have given your consent.

You should be able to accept, reject or manage non-essential cookies through our cookie-consent system.

Further details about the cookies used on the website should be provided in our Cookie Policy.

11. Analytics and Advertising

Where enabled and where you have provided any consent required by law, we may use analytics or advertising services such as:

Google Analytics and Google Ads

These services may collect information about how you interact with our website and may use cookies or similar technologies.

Please refer to our Cookie Policy and cookie-preference centre for more information and to manage your choices.

12. Who We Share Your Information With

We do not sell your personal information.

We may share personal information where necessary with service providers that help us operate AIWorkVerse, including providers of:

• website hosting;
• cloud infrastructure;
• learning management systems;
• ecommerce services;
• payment processing;
• email and marketing services;
• webinar and video-conferencing services;
• customer support;
• booking and scheduling systems;
• analytics;
• accounting and professional services; and
• cybersecurity and fraud prevention.

We may also disclose information:

• where required by law;
• to regulators, courts or government authorities;
• to establish, exercise or defend legal claims;
• to protect our rights or the safety of others; or
• as part of a merger, acquisition, restructuring or sale of all or part of our business, subject to appropriate protections.

Where third parties process personal data on our behalf, we take reasonable steps to ensure appropriate contractual and data-protection safeguards are in place.

13. International Transfers

Some of the technology providers we use may process or store personal information outside the United Kingdom.

Where personal data is transferred internationally, we take steps intended to ensure that appropriate safeguards are in place in accordance with applicable data-protection law.

Depending on the destination and provider, these safeguards may include:

• applicable UK adequacy regulations;
• approved contractual safeguards;
• the UK International Data Transfer Agreement;
• the UK Addendum to the EU Standard Contractual Clauses; or
• another legally recognised transfer mechanism.

You may contact us if you would like further information about safeguards relating to international transfers of your personal information.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, regulatory, tax, accounting and reporting requirements.

Retention periods may vary depending on the type of information.

For example:

• account information may be retained while your account remains active and for an appropriate period afterwards;
• transaction and financial records may be retained for the period required by applicable tax, accounting and legal requirements;
• training and certification records may be retained where reasonably necessary to verify completion or certification;
• enquiry records may be retained for a reasonable period following our last interaction;
• marketing information may be retained until you unsubscribe or we determine that it is no longer appropriate to retain it; and
• limited suppression information may be retained after you unsubscribe so that we can respect your marketing preferences.

We may retain information for longer where this is necessary in connection with a legal claim, regulatory investigation or other legal obligation.

15. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• alteration;
• disclosure;
• destruction; and
• misuse.

Access to personal information is restricted to people and service providers who reasonably require it for legitimate business purposes.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Access – request a copy of the personal information we hold about you.

Rectification – ask us to correct inaccurate or incomplete information.

Erasure – ask us to delete your personal information in certain circumstances.

Restriction – ask us to restrict how we use your information.

Data portability – request certain information in a structured, commonly used and machine-readable format.

Object – object to certain processing, including processing based on legitimate interests.

Withdraw consent – withdraw consent at any time where our processing relies on consent.

Object to direct marketing – you have the right to object to the use of your personal information for direct marketing at any time.

Not all rights apply in every situation, and some rights are subject to legal exemptions.

To exercise any of these rights, contact:

support@aiworkverse.com

We may need to verify your identity before fulfilling a request.

You will not normally be required to pay a fee to exercise your data-protection rights.

17. Automated Decision-Making and Artificial Intelligence

We do not currently use solely automated decision-making that produces legal or similarly significant effects on individuals in connection with ordinary purchases or course registrations.

If this changes, we will provide appropriate information about the processing, its significance and your applicable rights.

Where AI-enabled tools or services are made available through AIWorkVerse, additional information about how submitted data is processed may be provided at the point where the relevant service is used.

You should not submit confidential, sensitive or special-category personal information to an AI-enabled feature unless the service specifically requests it and appropriate safeguards have been explained.

18. Children’s Privacy

AIWorkVerse’s main website and professional training services are not intended to collect personal information directly from children.

We do not knowingly collect personal information from children through general website registrations without an appropriate lawful basis.

If you believe that a child has provided personal information to us inappropriately, please contact us at support@aiworkverse.com

19. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We do not control those third parties and are not responsible for their privacy practices.

We recommend reviewing the privacy notice of any third-party website or service before providing personal information to it.

20. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate your concerns.

You also have the right to complain to the UK’s data-protection regulator:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

If you are located outside the United Kingdom, you may also have the right to contact the relevant data-protection authority in your country.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our services;
• the technologies we use;
• our business operations; or
• legal and regulatory requirements.

The latest version will be published on this page and the Last updated date will be amended accordingly.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

For questions about this Privacy Policy, requests relating to your personal information, or other privacy matters, please contact:

AIWorkVerse / AIWorkVerse Limited
Email: support@aiworkverse.com
Website: https://aiworkverse.com